Last updated: 24/09/2025

Welcome to Albion Executive Travel. By booking our services, you agree to the following Terms and Conditions. Please read them carefully.

All services offered by Albion (Northampton) Cars LTD are subject to the terms and conditions listed below.

Company registration number 16385709

Operator license number PHO094 from West Northamptonshire Council

All services provided are subject to these terms and conditions. You accept the terms and conditions listed here by making a reservation with us through our website, over the phone, through chat, or by email. If you choose to use our services, you are agreeing to our terms and conditions, so please take the time to read them.

If you’re still unsure and would like guidance from one of our operators, you can reach us by phone at +44 1604 632121, send an email to info@albionexecutivetravel.co.uk, or use the chat feature on our website to communicate with an operator directly.

1. Bookings

• All bookings must be made in advance via our website, phone, or email.
• Confirmation of your booking will be sent once details are agreed and payment (if required) is received.
• It is the customer’s responsibility to ensure all booking details are correct.

2. Payments & Pricing

• Prices are provided at the time of booking and may vary depending on distance, time, and vehicle type.
• Full payment (or deposit, where applicable) must be made before travel unless agreed otherwise.
• Additional charges may apply for waiting time, changes to the journey, tolls, or parking fees.

3. Cancellations & Refunds

• Cancellations made more than 24 hours before travel will be refunded in full.
• Cancellations made within 24 hours of the journey may be charged in full.
• No-shows (failure to arrive at the pickup point) are non-refundable.

4. Customer Responsibilities

• Customers must be ready at the agreed pickup time and location.
• Customers are responsible for their belongings. Albion Executive Travel accepts no liability for lost or damaged items.
• No smoking, vaping, or consumption of alcohol is permitted in the vehicles.

5. Our Responsibilities

• We will always aim to arrive on time, but cannot be held liable for delays due to traffic, weather, accidents, or circumstances beyond our control.
• All vehicles are fully insured, regularly maintained, and operated by licensed drivers.
• We reserve the right to refuse service to anyone under the influence of drugs, alcohol, or behaving in a threatening manner.

6. Airport Transfers

• Customers must provide correct flight details to ensure timely pickup.
• We monitor flights, but cannot be held responsible for missed connections due to delays outside our control.

7. Liability

• Albion Executive Travel will not be liable for indirect losses (e.g., missed flights, appointments, or events) due to delays.
• Our maximum liability is limited to the cost of the journey booked.

8. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

9. Governing Law

These Terms and Conditions are governed by the laws of England & Wales. Any disputes will be handled by the courts of that jurisdiction.